policies

1. a mask must be worn upon entering the studio and for the entirety of the appointment. If you arrive to your appointment without a mask please send us a text and we will greet your at the door with a disposable face mask.

2. we will text you to confirm that you may enter the studio for your appointment. please do not enter the studio without confirmation.

3. maximum capacity of the studio is 6 people and we no longer have a waiting area. between appointments we will be completing thorough sanitation of our stations, products, tools and the studio. it is crucial that we complete this after our last client before our next client enters the space.

4. no friends, family or guests may join you during your appointment.

5. clients must wash hands in the bathroom upon entering the studio. the other two hand washing sinks in the studio are for La Pina team members only.

6. please arrive with clean lashes. if you are coming from work please bring the appropriate means to wash your lashes in the bathroom prior to starting the appointment. we will no longer have lash bath or makeup remover available in the bathroom.

7. if you do not have makeup remover, we will have lash shampoo available for purchase.

8. we will no longer be accepting cash payments. we can accept debit, credit cards and e-transfer.

9. we will no longer have blankets available. we are in the process of finding disposable covers for the bed, but for the time being we do not have the memory foam padding or under the knee pillow. clients may bring their own pillows for under the knee. 

10. all personal items must be stored at the end of the lash bed, please try and minimize the amount of personal belongings brought to appointments.

11. we suggest that you bring headphones to your appointment and load up a couple podcasts, playlists or audiobooks so that we may minimize conversation and speaking.

12. if you need to cancel your appointment due to having COVID-19, or any flu/cold like symptoms we will require you wait a minimum of 14 days prior to rescheduling.

13. do not enter the premises if any of the following applies:

You have any of the following symptoms currently or in the last 10 days: 
• Fever
• Chills
• New or worsening cough
• Shortness of breath
• New muscle aches or headache
• Sore throat
• Have traveled outside of Canada within the last 14 days
Are a close contact of a person who tested positive  

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